Privacy policy

Dievelia Trading LTD, Cyprus VAT 60050543N (registration HE456859), 87 Axiou Street, 3111 Limassol, Cyprus. Privacy questions: info@dievelia.com.cy.

• Order data: name, shipping and billing address, email, phone number, items ordered.
• Account data (if you register): email, hashed password, preferences, order history.
• Payment data: handled by Stripe; we never see your card number. We store a tokenised reference to the transaction.
• Technical data: IP address, device, browser, pages visited — used for analytics and fraud prevention.

• To process and deliver your order (contractual necessity).
• To meet accounting and tax obligations (legal obligation).
• To prevent fraud and secure the site (legitimate interest).
• To send marketing emails — only with your consent, which you can withdraw at any time.

We only share data with the partners we need to deliver your order:

• Our fulfilment partner — a logistics and warehousing company based in Italy. They receive the shipping address and order details so they can dispatch your parcel directly. Bound by a written data-processing agreement and EU standard contractual clauses.
• Stripe Payments Europe Ltd (Ireland) — for payment and fraud screening.
• Supabase Inc. — database and authentication (hosted in Ireland, EU).
• Vercel Inc. — hosting and CDN (EU region).
• Resend — transactional email delivery.
• Couriers such as DHL or UPS — to physically deliver your parcel.

Where processors are located outside the EU, they act under Standard Contractual Clauses approved by the European Commission.

• Order records: 10 years (EU tax retention).
• Account data: until you ask us to delete it.
• Analytics data: anonymised after 26 months.

Under GDPR you can:

• Ask for a copy of your data.
• Correct or delete your data.
• Object to or restrict processing.
• Withdraw consent at any time.
• Lodge a complaint with the Cyprus Data Protection Commissioner.

To exercise any of these rights, email info@dievelia.com.cy.

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